Tag: consistency
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Internal Customers
How We Treat People Is the Real Safety Culture In H&S, we talk a lot about workers. We talk about leaders. We talk about “key stakeholders”. But the truth is simpler, everyone you interact with is your internal customer. Every single one of them deserves the same respect, the same attention, the same consistency, and…
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Do what I say, not what I do
The Leadership Double Standard That Destroys Safety In health and safety, leaders love to talk about expectations. Follow the rules. Wear the PPE. Use the right process. Do the right thing. But too often, those same leaders walk onto a site, skip the steps, ignore the controls, and behave as if the rules don’t apply…